Payment & Refund Terms

To book a Saatvik product online, you pay a booking amount of ₹500. This reserves your booking with us.

The booking amount is not an additional charge. It is adjusted in full against the final bill for your order. The balance of the order value is payable as agreed with you when your order is confirmed.

Payments are collected through HDFC Bank’s secure payment gateway. The options available to you are shown at checkout and may include UPI, debit cards, credit cards and net banking.

All prices on this website are in Indian Rupees (INR). Applicable taxes, including GST, are charged as per law and shown on the tax invoice issued for your order.

After a successful booking you receive a payment receipt by email. The tax invoice for your order is issued at the time of supply.

Payments are processed by HDFC Bank. Saatvik does not see or store your card number, CVV, UPI PIN or net-banking password.

A booking is confirmed only after the payment is successfully authorised. You will receive a confirmation email with your Payment ID.

If money is debited from your account but you do not receive a booking confirmation, please do not pay again. Check the status of your booking, or contact us with your transaction reference.

If a payment did not complete, your bank will reverse the amount automatically, usually within 5–7 working days.

The ₹500 booking amount is refunded in full if:

• You cancel your booking within 7 days of the booking date — see our Order Cancellation Policy.
• We cancel your booking — for example, if the product is unavailable, your location cannot be serviced, or there was an error in the price or product details.
• You were charged twice, or charged more than the booking amount, for the same booking.

The booking amount is not refundable if cancellation is requested more than 7 days after the booking date. It remains adjustable against your order.

Once the booking amount has been adjusted against a confirmed order, any cancellation or refund follows the terms of that order.

• Refunds are processed within 3–5 working days of your cancellation request being received.
• The amount is returned only to the original payment method used for the booking. We do not make cash refunds.
• Once a refund is processed, the time it takes to reflect in your account depends on your bank or payment provider.
• You will receive an email when your refund is processed.

To request a refund, use the Refund Request page.

For any question about a booking, payment, cancellation or refund, email sales@saatvikgroup.com or call our toll-free number 1800-547-1151. Please keep your Payment ID handy — it is in your booking confirmation email.